Shipping policy

Do you ship internationally?

Yes! We happily ship worldwide 🌎✨

Most international orders are shipped via International Registered Mail through PHLPost unless stated otherwise. Delivery times may vary depending on your country, customs processing, and local postal services.

If you prefer faster or premium express shipping through DHL or FedEx, please contact us before placing your order. Additional courier fees will apply 💌


How long will it take for my order to arrive?

Orders usually take around 7–14 days to produce and process. Larger orders may take a little longer depending on volume and schedule.

Estimated shipping times after processing:

• Local orders: 3–7 business days
• International orders: 2–4 weeks

You will receive an email notification once your order has been shipped ♡


Where can I track my order?

Tracking details will be provided once your package has been shipped.

Please allow a few days for tracking information to update after shipment, as postal systems may take time to reflect movement.

For tracking:

• International orders: PHLPost or third-party tracking websites like PostTrack
• Local orders: J&T Express website or app


How can I contact you?

You can contact us through the website contact form or via email:

xelestinaartshop@gmail.com

We’ll get back to you as soon as possible 💌